If you are facing an issue and got an error code when making a purchase, please refer to the list below to see some possible codes along with suggestions for the next steps to take or try:
Error Code | Description | Steps to Take |
---|---|---|
Error 213 |
Error code 213 means that the transaction is expired. It could be because of:
|
Please restart your device and try to make a purchase again if you didn't get charged. But if you already made a payment or got charged, please contact us here and attach your payment proof. So that we could help you to check it on our system. |
Error 225 |
This means that you have attempted to make a purchase using a payment channel that is not yet activated. | Please try your purchase again using a different payment channel. |
Error 227 |
This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system. | Please try your purchase again using a different price point. |
Error 309 |
This means that the IP address from which you initiated a purchase is blocked. | Please try to restart the phone if you are using mobile data or restart your modem if you are using WiFi. |
Error 312 |
This means you have exceeded the daily or monthly limit that was set by the mobile network. |
Please:
If you have further questions, do not hesitate to contact us via email by submitting a ticket here. |
Error 414 |
This means one of two things:
|
Please make sure your phone number is not in a grace period and that you have enough phone credit to complete your purchase, and then try again after 15 minutes. |